By using this website and making purchases online, you agree to the following terms and conditions:
Orders and Shipping:
Orders are shipped via Royal Mail (second class signed for).
If you do not receive your order within five working days, please contact us.
We only ship within the UK. Physical purchases are only available for shipment within the UK; digital downloads are accessible worldwide.
Refunds and Pricing:
Refunds are not provided for digital downloads.
The product price at the time of order placement is final.
Prices may change without prior notice.
If we cannot fulfil your order, we will offer an alternative or provide a full refund.
Payment Methods:
We accept payments via PayPal and Bank Transfer.
Liability and Delivery:
We are not liable for delivery delays, damage, or defects caused by events beyond our control.
Our liability for failed or delayed deliveries is limited to a refund or replacement, preserving your consumer rights.
Damaged Goods and Returns:
Report any transit damage promptly.
We do not refund postage costs for returns, except for damaged goods.
Refunds are limited to the product cost; delivery charges are non-refundable.
We recommend using recorded delivery or a courier for returns; we cannot refund products not received.
Payment and Product Suitability:
Full payment is required before dispatching orders.
We cannot guarantee product suitability; read product descriptions carefully.
Voluntary Services and Clarifications:
All services are voluntary; seek clarification before participation if needed.
Problem Resolution:
Contact us immediately for any issues with our services.
Workshops, Events, and Appointments:
Payment is required in advance for workshops, events, and appointments.
Provide 24 hours' notice for appointment cancellations; a £25 fee may apply for late cancellations.
Refunds are not available for workshops and events with less than 24 hours' cancellation notice by you.
If we cancel workshops, events, or appointments you've paid for, we will issue a full refund.
Please review these terms carefully before using our website or making a purchase. Your use of our services signifies your agreement to these terms and conditions.